Handling 500 Internal Server Errors

If you encounter a 500 Internal Server Error while using Zenkai Online, it typically means there is a temporary issue with our servers. This error may prevent pages from loading or disrupt certain features of the platform.

What to Do When You See a 500 Error: #

1. Refresh the Page:
   Sometimes, a quick refresh can resolve the issue. Use the refresh button on your browser or press Ctrl + R (Windows) or Cmd + R (Mac).
2. Clear Your Browser Cache and Cookies:
   Cached data or outdated cookies can cause unexpected issues. Clearing them might help restore normal functionality.
3. Try Again Later:
   The error could be due to a temporary server overload or maintenance. Please wait a few minutes and try accessing the page again.
4. Check the Zenkai Online Status Page:
   Visit our official status page to see if there are any ongoing server outages or maintenance updates.

Contacting Support #

If the issue persists, please contact our support team for assistance. Provide as much detail as possible about the problem, including:

• The steps you took before encountering the error.
• The exact URL where the error occurred.
• Any error message or code displayed (if available).

Email us at [email protected], or reach out via our Discord channel @ https://discord.gg/94Z6Zxar and we will work to resolve the issue promptly.

We apologize for any inconvenience and thank you for your patience.