Having a problem, found a bug, or need to talk to staff privately? Create a support ticket and we'll help you out.
Use the Support Center to contact the Zenkai staff team about account problems, billing questions, harassment reports, bug reports, and more.
You can open a support ticket as a guest, or sign in for better tracking.
Open a Guest Ticket View Guest Tickets Sign In
For urgent safety issues, please also block the user, gather screenshots, and submit a harassment / abuse report using the in-world or forum tools. Never share your password or sensitive personal information with anyone, even if they say they're staff.
You might find an instant answer in our docs before opening a ticket.