Table of Contents
- If you receive a message saying “The cookie was not remembered”:
- If you try to log in with your username but created your account using a social login method:
- If the page keeps refreshing and does not log you in:
- In extreme cases, your IP address may be blocked:
- If you need further assistance, please contact Zenkai Online Customer Support.
If you receive a message saying “The cookie was not remembered”: #
The system date on your computer may be set incorrectly, or you might have cookies disabled. Check to make sure you have cookies enabled and that your computer’s date is set correctly. This should resolve the issue.
If you try to log in with your username but created your account using a social login method: #
If you created your account with a social login method—meaning you created your account by linking it to your Google, Apple, or Facebook account—you will always have to log in to Zenkai Online using that method.
If the page keeps refreshing and does not log you in: #
- Enable Cookies and Check Date/Time: Make sure cookies are enabled and that the date and time on your computer are both correct. Then try logging in directly from the Log In page.
- Firewall or Antivirus Settings: Ensure that any firewall or antivirus program you use is not set too strictly, as this can interfere with the login process.
- Try Clearing Cookies for https://zenkaionline.com only usually there is a web browser issue.
In extreme cases, your IP address may be blocked: #
This measure is taken to ensure the safety of your account and may occur if our system continues to see outdated login tokens/cookies from your IP address.
- Browser Check: Ensure you’ve disabled any bots, extensions, userscripts, or bulk image downloaders that may be running and causing conflicts, even if you think they shouldn’t.
- Clear Cache: There may also be issues related to your browser’s cookie cache or how your browser is handling cookie changes and deletions. See if clearing your cache resolves the issue.
